Frequently Asked Questions

❓ Why doesn't Google Scholar show journal rankings after I installed it?

Please try checking the following points:

1️⃣ Check Access Domain

• Please ensure you are using Google Scholar directly. The plugin works on the domain https://scholar.google.com/ (include .com.hk, .com.tw etc.)
• If accessed through library proxy or third-party forwarding where the domain is changed, it will not work
• University *.edu.cn proxies usually work

2️⃣ Check Plugin Settings

• When using Google Scholar, check if the "Enable for current site" status in the PaperPop settings is turned on
• Ensure the plugin is properly enabled and configured

💡 I've checked everything, looks fine but still not working. What should I do?

• Alright, use the ultimate solution: delete the extension and reinstall it from a reliable source
• (How to install?)
• Email feedback: gnxiuw@gmail.com (screenshots showing usage scenario/environment would be helpful)

❓ How to log in to the PaperPop extension? I logged in on the website, why doesn't the PaperPop extension show as logged in?

• Website login address: https://www.byteslink.cn/login
• After logging in on the website, the login status will sync to the extension. Or click Log Out and log in again to refresh user login information.

⚠️ Special Note: Firefox login currently has issues that may affect Pro feature usage. Other features are not affected. Please use Chrome browser if you need Pro features.

❓ What if Pro membership information doesn't sync after purchase?

• After purchasing Pro membership, the system will immediately sync the membership status to the browser extension. If sync fails, you can check your purchased membership period in User Center - My Orders on the website, and click the top-right button Sync membership info to PaperPop browser extension to manually sync.

❓ Other Common Questions

Q1: Why don't some journals show information?

Answer: Possible reasons:

• Journal name recognition failed or irregular name (try manual search)
• Journal not in our database
• Newly established journal with no related data yet

Q2: Is the journal ranking data up-to-date?

Answer:

• Data is updated regularly but may have delays

Q3: Why doesn't the sorting function work?

Answer: Please check:

• Whether "Sorting & Export" feature is enabled
• Whether "Journal ranking, Division" option is enabled in settings
• Whether the current page has sortable content

Q4: What fields does Excel export include?

Answer: Export data usually includes:

• Article title and author
• Journal name
• Journal rankings
• Publication year
• DOI information (if available)

Q5: Will the extension affect normal website usage?

Answer:

• Does not affect original website functionality
• Can disable specific sites at any time

Q6: How is data security?

Answer:

• PaperPop has earned Chrome Web Store's Featured certification, carefully uses browser permissions, and strictly follows development standards
• Journal rankings data processing is completed in the user's own computer browser
• Does not collect user browsing records
  

Q7: Why does the extension automatically disable and prompt to read and modify all data on all websites after an update?

Answer:

• When new sites are added for support (such as adding a mind map generation and recognition feature for an academic website), the browser will prompt this message to make the extension effective on the new domain. Please use it with confidence.
• You can always disable it for specific sites through browser extension management or the settings of PaperPop.